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  | Customer Service How can I contact you? By Phone: 1-877-683-0147 - Toll Free By Fax : 516-802-7556 By Email: Contact Us What credit cards do you accept? My Toy Smart accepts Visa, MasterCard, American Express and Discover Card. Is it safe to use my credit card at My Toy Smart? Yes! Every transaction is 100% secure. Your orders are placed through a secure Yahoo Shopping Cart, using powerful encryption technology. Order securely 24 hours a day, 7 days a week, 365 days a year! My Toy Smart is accredited by the Better Business Bureau. We are a VeriSign Trusted company and are also tested and certified daily to pass the McAfee Secure Security Scan. Can I pay by PayPal? Yes! You can use your existing PayPal Account or easily open a new PayPal account. Can I order by Telephone? Yes! Just call our toll free number 877-683-0147 and one of our friendly Customer Service Agents will be happy to assist you. We are available to take your call Do you accept purchase orders? Yes! We accept purchase orders from schools and non-profit organizations. Please enter the purchase order number and contact person on the order form and fax it to 516-802-7556. All purchase orders are NET 30 Days and are a written contract which you have authorized. Late payments are subject to a 15% interest rate. Checks should be payable to My Toy Smart and mailed to: My Toy Smart 11 Harbour Lane - 5A Oyster Bay, NY 11771 Non-profit organizations located in New York State must enter their tax-exempt number on the Purchase Order. Orders that are shipped outside of New York are not charged sales tax. How will my order be shipped? At My Toy Smart we have chosen UPS as our ground shipping carrier. UPS is extremely reliable and provides excellent shipment tracking. They are also the only carrier to guarantee the delivery date. When you checkout, your order shipping charge is determined by UPS according to the package weight and destination zip code. We realize that the cost of shipping has gone up dramatically and want to assure you that we never charge additional shipping or handling fees. Our Packing Slips do not include item prices or totals. If you would prefer an invoice that shows this information, please let us know in the Shopping Cart Comment Box. How are gift orders shipped? We never include item prices on our packing slips. If you would like to send a message to the gift recipient just type your message in the Shopping Cart Comment Box when you place your order. Gift orders that are shipped to an international address are the exception. International orders require an invoice showing items and their prices. Are shipping upgrades available? Yes! We offer UPS 3-day Select, UPS 2nd Day Air, FedEx Express Saver, Fed Ex 2 day and USPS Priority Mail. Do you ship from different warehouses? Products that are shipped directly from some manufacturers will ship from different warehouses and may use different shipping methods. They may take longer to ship and this will be noted on the product description page. Do you ship to Canada? Yes! We have partnered with Bongo International. Bongo ships to 233 countries at greatly reduced shipping rates. If you live outside of the U.S. and would like to order from us, you can now use Bongo international shipping! Simply sign up and pay a one time $5 fee and you will be given a U.S. address. This address is good for life. You can use your Bongo U.S. address every time you shop at MyToySmart and never have to pay another $5 fee. Do you ship to international destinations? Yes! We have partnered with Bongo International Bongo ships to 223 countries at greatly reduced shipping rates. If you live outside of the U.S. and would like to order from us, you can now use Bongo international shipping! Simply sign up and pay a one time $5 fee and you will be given a U.S. address. This address is good for life. You can use your Bongo U.S. address every time you shop at MyToySmart and never have to pay another $5 fee. Please note that any customs, duties, and tariffs are the customer's responsibility and are not included in our shipping cost. Can my order be shipped to a P.O. Box? Yes! When we receive your order we will change the shipping method to United States Postal Mail. UPS does not deliver to P.O.Boxes. What is your return policy? Our products come with a 30-day money back guarantee. If you receive damaged or defective merchandise, we will replace the item or refund your money. Please contact us for return instructions. You can email us at "Contact Us" or by calling us toll free at 1-877-683-0147. Please include the order number. A replacement will be sent or your money will be refunded when your order is received at our warehouse. My Toy Smart will pay the ground shipping cost to return the item. All merchandise must be returned in the original packaging. Returns on Non-Defective Merchandise We will accept returns for 30 days after the order date. Any merchandise returned must be in the original, unopened package and in "new" ready to sell condition. Plastic wrap must be intact and tags still attached. We reserve the right to determine if an item is in sellable condition. If it is not, we will determine if a refund is to be given. You must contact us by email using "Contact Us" or by calling us toll free at 1-877-683-0147 for instructions and a return authorization number before returning the item. Please include the order number. Orders that qualified for free shipping will have the actual cost of shipping the item to you deducted from your refund. Shipping charges are not refundable and merchandise will be returned at the customers expense. We do not accept COD packages. In addition, merchandise that was shipped directly from the manufacturer may be charged a restocking fee. This fee is determined by the manufacturer and is generally 15% to 20%. Delivery Refusal If an order is refused for any reason other than damage, the customer will be responsible for all shipping costs, including the return shipping cost. Please advise gift recipients that a package will be arriving, so that delivery is not refused. Can my order be canceled? If you call to cancel your order before it has been shipped there is no problem! We will refund your payment and shipping costs immediately. Can I cancel an order that has already been shipped? An order that has been shipped will be handled as "Return of Non-Defective Merchandise" and in some cases a 15% restocking fee may apply. Do you charge sales tax? Orders shipped within New York State will be charged sales tax. Sales tax is not charged to orders that are shipped to non-NY addresses. When can I expect my order? It is our policy to ship all orders as quickly as possible. If we receive your order by 1:30 pm EST, we can usually ship it that day. Orders received after that time are shipped within 24 hours. However, occasionally, it may take 2-3 business days. Business days do not include weekends or postal holidays. UPS & FedEx ground shipments arrive in an additional 2-6 business days. USPS Priority Mail arrives in 2 to 3 days. We will send an email when your order has shipped and a tracking number will be provided. If a product is temporarily out of stock it will be noted on the item page. If you would like us to let you know when the item is back in stock, just send a quick note in "Contact Us". A small percentage of our inventory is shipped directly from the manufacturer. Shipping methods and the time to ship may vary with these orders. Items shipped by the manufacturer are noted in the item descriptions. Are you offering any coupons or specials? Yes! Receive 5% off your order! Simply enter Melissa & Doug toys & puzzles are 30% off now. No coupon needed |
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