By Phone: 1-877-683-0147 - Toll Free
By Fax : 516-802-7556
By Email: Contact Us

My Toy Smart accepts Visa, MasterCard, American Express and Discover Card.

Yes! Every transaction is 100% secure. Your orders are placed through a secure Yahoo Shopping Cart, using powerful encryption technology. Order securely 24 hours a day, 7 days a week, 365 days a year!

My Toy Smart is also tested and certified daily to pass the McAfee Secure Security Scan.

Yes! You can use your existing PayPal Account or easily open a new PayPal account.

Yes! Just call our toll free number 877-683-0147 and one of our friendly Customer Service Agents will be happy to assist you. We are available to take your call:

Mon-Fri 8am-12am EST
Saturday and Sunday 9am-9pm EST

My Toy Smart has made many shipping options available to our customers. You choose the carrier and method!

UPS, FedEx and USPS shipping costs are automatically calculated by each carrier based on the weight of the package and the destination zip code. We never add an additional handling fee.

We offer UPS shipping to our international customers. Please note that Customs duties and tariffs are not included in our shipping cost and are the responsibility of the customer.

Yes! When we receive your order we will change the shipping method to United States Postal Mail. UPS and FedEx do not deliver to P.O.Boxes.

Yes! We offer UPS 3-Day, UPS 2nd Day Air, FedEx Express Saver, FedEx 2 Day or USPS Priority Mail, After shipping, FedEx Express arrives within 3 days and USPS Priority Mail arrives in 2-3 business days. The cost for shipping upgrades are automatically calculated by each carrier according to package weight and destination zip code.

Yes! We are pleased to accept Canadian orders. In addition to UPS Worldwide Expedited and USPS Priority Mail International, our Canadian customers have the option of choosing UPS Standard to Canada, which guarantees ground delivery to most addresses in the 10 provinces of Canada.

Please note that any customs, duties, and tariffs are the customer's responsibility and are not included in our shipping cost.

Please be aware that products shipped directly from the manufacturer do not ship internationally. These products have an Item Number that ends in the letterD We also indicate United States shipping only in the item description.

Yes! In addition to USPS Priority Mail International, we ship our international orders UPS Worldwide Expedited.

Delivery to Canada in two business days.

Delivery to Mexico in two to three business days.

Delivery to Europe in three to four business days.

Delivery to Asia and Latin America in four to five business days.

Please note that any customs, duties, and tariffs are the customer's responsibility and are not included in our shipping cost.

Please be aware that products shipped directly from the manufacturer do not ship internationally. These products have an Item Number that ends in the letterD We also indicate United States shipping only in the item description.

Products that are shipped directly from some manufacturers will ship from different warehouses and may use different shipping methods. They may take longer to ship and this will be noted on the product description page.

Yes! We accept purchase orders from schools, museums and non-profit organizations. Please enter the purchase order number and contact name on the order form and fax it to 516-802-7556. All purchase orders are NET 30 Days and are a written contract which you have authorized. Late payments are subject to a 15% interest rate.

Checks should be payable to My Toy Smart and mailed to:
My Toy Smart
11 Harbour Lane - 5A
Oyster Bay, NY 11771

Non-profit organizations located in New York State must enter their tax-exempt number on the invoice. Orders that are shipped outside of New York are not charged sales tax.

Yes! We are proud to ship to APO's and FPO's. We ship military orders using USPS Priority Mail. Please choose USPS Priority Mail as your shipping method during checkout.

When entering your order, please include the grade, full name with middle name or initial, the PSC number, unit number, or ship name of the recipient. For the "city", please enter either APO or FPO; for the "state", please enter AA (Armed Forces of America), AE ( Armed Forces Europe), or AP (Armed Forces Pacific); and enter the appropriate zip code.

Simply enter your billing address and then enter the gift recipients address as the shipping address. We never include item prices on our packing slips. If you would like to send a message to the gift recipient just type your message in the Shopping Cart Comment Box when you place your order.

Gift orders that are shipped to an international address are the exception. International orders require an invoice showing items and their prices.

Our products come with a 30-day money back guarantee. If you receive damaged or defective merchandise, we will replace the item or refund your money. Please contact us within 30 days after you receive your order for your return instructions. You can email us at "Contact Us" or by calling us toll free at 1-877-683-0147. Please include the order number. A replacement will be sent or your money will be refunded when your order is received at our warehouse. My Toy Smart will pay the ground shipping cost to return the item. All merchandise must be returned in the original packaging.

Returns on Non-Defective Merchandise We will accept returns for 30 days after you receive your order. Any merchandise returned must be in the original, unopened package and in "new" ready to sell condition. Plastic wrap must be intact and tags still attached. We reserve the right to determine if an item is in saleable condition. If it is not, we will determine if a refund is to be given.

You must contact us by email using "Contact Us" or by calling us toll free at 1-877-683-0147 for instructions and a return authorization number before returning the product. Please include the order number. Shipping charges are not refundable and merchandise will be returned at the customers expense. Some of our products are offered with free shipping. If you return a product that had free shipping, the actual outbound shipping cost will be deducted from your return refund. We do not accept COD packages.

In addition, merchandise that was shipped directly from the manufacturer will be charged a 20% restocking fee.

Delivery Refusal If an order is refused for any reason other than damage, the customer will be responsible for all shipping costs, including the return shipping cost. Please advise gift recipients that a package will be arriving, so that delivery is not refused.

Yes! If you call to cancel your order before it has been shipped there is no problem! We will refund your payment and shipping costs immediately.

An order that has been shipped will be handled as "Return of Non-Defective Merchandise" and in some cases a 15% restocking fee may apply.

Orders shipped to addresses within New York State will be charged sales tax. Shipments to addresses outside of New York are not charged sales tax.

It is our policy to ship all orders as quickly as possible. Products that are in stock are usually shipped within 24 hours. However, occasionally, it may take 2-3 business days. Business days do not include weekends or postal holidays. UPS ground shipments usually arrive in an additional 2-6 business days. You will receive an email when your order has been shipped and a tracking number will be provided.

We stock over 95% of our merchandise. When you place an order we are able to process it quickly. If a product is temporarily out of stock it will be noted on the product page. A small percentage of our products may ship from another location. Products shipped from another location will have an Item Number ending in the letter D. Shipping methods and the time to ship may vary with these orders.